Customer Service

Quick Contacts

  • About your subscription to Bitch magazine: email or call 877.212.4824
    (8am – 4:30pm Mon - Fri, Central Standard Time).
  • About your donation or B-Hive membership: email or call 503.282.5699
    (11am - 7pm Mon - Fri, Central Standard Time).
  • About problems with the merchandise you received (anything other than subscriptions): email us or call 503.282.5699 (11am - 7pm Mon - Fri, Central Standard Time).
  • About problems placing an online order: email us.
  • About other technical problems using our website: email us.

Quick Links

I have a change of postal address or email.
I’d like to renew my subscription to Bitch magazine.
I am currently a subscriber, but I’d like to get a free subscription by becoming a B-Hive member!
I need help with my B-Hive membership!
I’d like to subscribe by fax or mail.
I need to give you a new credit card number.
I’m having technical issues with my online account.
I want to read Bitch Media’s general FAQs.
I’d like to submit a comment or question.
Subscription customer service
B-Hive and donation customer service
Bitchmart and store customer service

Subscriptions

Contact: Email or call 877.212.4824 (8am – 4:30pm Mon - Fri, Central Standard Time).

When will I get my magazine?
Bitch magazine is quarterly, published in March, June, September, and December. Periodical mail is low priority to the postal service, regrettably, so if you live within the U.S., is could take up to 4 weeks for the magazine to get to you. If you live outside the US, it will likely take a bit longer.

  • If you’re a new subscriber, you got to choose between the CURRENT or the NEXT issue.
    • If you chose CURRENT: it takes between 3 - 6 weeks for your first issue to arrive, as we mail these new subscriptions en masse once a month rather than a few at a time daily (saves us money, saves you money).
    • If you chose NEXT: see the months we’re published, listed above.
  • If you feel that your last issue got derailed somewhere along the line, please contact us.

When does my subscription expire? When do I need to renew?
Really, you can renew whenever you like. Renewing early will save some trees, and will save Bitch money. Your renewal letters specify what issue will be your last: Spring (March), Summer (June), Fall (October), or Winter (December), followed by the year in which your subscription expires (for you multi-year folks -- thanx, we love you!).  You can renew here, or if you want to phone in (877.212.4824), please tell us it's a renewal so we don’t set you up with a new subscription. Or if you’re old school and decide to send in the renewal form from the magazine, please check “renewal.”

Why am I getting renewal notices saying “last issue” when I still have more to come?
Yikes. We do apologize. It's possible that your renewal notice was sent right after we mailed your next-to-last issue, but it took the magazine longer to arrive and hence the confusion. If that doesn’t seem to be the case, send a query to customer service and we’ll get things cleared up.

Can I temporarily stop my subscription?
Yes. If your address is up in the air, or if you're going to be out of country for awhile, we can suspend your subscription. Just tell customer service your name and address (as shown on your subscription label), and when you want to stop and re-start your subscription.

Why didn't I get my magazine?
 9 times out of 10, the latest issue didn't show up in your mailbox because we have your old address on file. When you change your address with the post office, oftentimes your magazines will not be forwarded at all, and USPS will send a change of address notice that may take months to arrive at Bitch HQ (assuming it arrives at all). In addition to falling behind on your consumption of feminist pop culture critique, Bitch ends up paying to print and ship a magazine twice. In other words, contact us as soon as you move to ensure proper delivery. B-HIVE MEMBERS: click here instead.

Why am I am receiving 2 copies of each issue?
Perhaps you renewed with a new address, rather than send us a change of address separately from renewing? Regardless of how it happened, just drop us a line and tell us you’re getting 2 copies—and please include the complete name and address off the labels of BOTH magazines. We’ll fix you right up! If this mistake has shortened your subscription, we’ll fix that too.

Can I receive an electronic copy of the magazine? Or a large-print version?
Digital subscriptions are in the works and will be unveiled soon. Large print would be awesome, but rather costly for a small, independent, nonprofit magazine. Care to fund a grant to work on this?

Will you rent or trade my name, email, or mailing address?
We will only use your contact information for Bitch Media correspondence.
 

B-Hive Membership

How to manage your B-Hive membership via the Management Tab in your BitchMedia.org account

  1. Log in to your account.
  2. Click on the “Manage B-Hive ” tab.

IMPORTANT:  Updating Your Billing and/or Mailing Address for B-Hive Members
After you've logged in and clicked on your B-Hive management tab (instructions above), you will see above your  shipping address (and if you pay by credit card above your billing address too), a link to update it.  After you click the link, fill in your new address.  At the bottom of the screen, you will see a box saying “My billing address is the same as my shipping address” (or vice-versa).  Check this box to update both at the same time.  Note: if your membership is suspended, you need to resume your membership before you can update your mailing address.

Learn more about managing your B-hive membership, including updating your credit card number by clicking here.

Questions
If you have any questions or need help with your B-Hive membership, contact customer support via email or call 503.282.5699 Monday through Friday 9am - 5pm, Pacific Standard Time.

Donations
B-Word Worldwide, Inc., dba Bitch Media, is a 501(c)3 nonprofit organization, tax ID no. 94-3360737. Contributions are tax deductible to the fullest extent of the law! If you make a donation to Bitch Media: THANK YOU!  You will receive a tax receipt letter in 2 - 4 weeks.  And, by February of the following year you will receive a comprehensive tax receipt.

 

Merchandise/Bitchmart

Contact: Email us.

When will I get my order?
Orders of apparel and other non-magazine merchandise will be shipped according to the USPS First Class service. Your non-magazine merchandise should arrive within 2 weeks. However, we cannot be responsible for delays due to inclement weather, national disasters, customs, and other unusual circumstances. If you have not received your order within 4 weeks, please alert BitchMart Customer Service.

What if I live outside the US and have special shipping instructions?
If special mailing instructions or conditions apply to your order, contact BitchMart Customer Service. Please include your name, shipping address, item description and any special instructions. Delivery times will vary based on geographic location, local mail system, and other factors. Your patience is appreciated. On rare occasions, customs will hold a package until a duty is paid. Due to varying postal requirements globally, BitchMart customers are responsible for all duties and other fees charged by the destination country.

I ordered a digital edition. How do I read it?
After purchasing your digital edition, you'll receive an email with the link to the file. After logging in—either with your registered account or temporary login—you will be able to access your digital editions under the "Files" tab on your account. For a screenshot of retrieving your digital edition, click here.

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