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BitchMart Policies

BitchMart Store Policies

This page lists BitchMart store policies.  If you have customer service questions, the answers are probably here.

Returns

  • For non-magazine merchandise orders: inspect your order as soon as it is received.  You have 5 days from receipt to report damaged or incorrect items, or request a return.
  • If you discover defects not due to shipping, we will replace the merchandise or refund the cost of the affected items.  However, you will need to return the item(s) for our inspection (see information on Return Authorizations below).  Claims for merchandise damaged or lost in shipping must be resolved with the carrier, but we will help in any way we can.
  • If your merchandise is not what you expected or does not fit, we're happy to replace your order with another similar or same-priced item (not including the shipping cost of your order) only if merchandise is paid for, unwashed, unworn, and the tags (if any) are intact. 
  • To return items, you must request a Return Authorization from BitchMart Customer Service. This is required even if the items were incorrectly shipped.  When you request your Return Authorization, in your message state your full name, mailing address, the items you wish to return, and the order number from your emailed receipt.  You will be given shipping instructions and the correct address in your Return Authorization.  Return shipping is the responsibility of the customer.
  • Magazines: If you receive a damaged copy of Bitch magazine, contact our subscription customer service. We'll be happy to re-send a copy if you ask nicely, and if we have one available. Please include your complete name and mailing address in the request.  Magazines are, however, ineligible for return and cannot be refunded.

Canceling Orders

  • If, within 24 hours of placing your order, you find that you need to cancel it, contact BitchMart Customer Service  (include your full name, mailing address, and the order number from your emailed receipt in your message). However, if your order has already shipped, you will need to return the order (see above) and we cannot refund your shipping cost.   
  • Magazine subscriptions may be stopped temporarily and restarted, but may not be cancelled with a refund. Check out our Customer Service page for details on stopping and re-starting a subscription.

Products as Shown

  • The products shown are for demonstration purposes only. Actual product style, color and/or imprint color may vary slightly from that displayed on your computer monitor.

Privacy & Security

Use of BitchMart implies your consent to our Privacy & Security Policy, so please read below:

  • Information CollectedBitch Media must collect your name, email address, billing address and credit card information in order to charge you for your purchase or donation online via BitchMart.  We also must collect your shipping address in order to fulfill your subscription and/or ship you any merchandise you have ordered.  Your contact information will only be used for internal purposes, including shipping your order and sending you information about Bitch Media, including fundraising appeals.
  • Security When ordering from our website, bitchmagazine.org/support-feminist-media, all of your information is secure and protected. All credit card information is processed via secure socket layers and encryption which fully protects your personal and financial information. We strive to protect the privacy and security of any personal information which you provide us, and it will only be used in the ways set forth in this policy. We reserve the right to change, modify, or amend this policy at any time.
  • Terms and Use You must be 18 years of age or older to order from the BitchMart. If you are a minor and would like to place an order, please have an adult in your household make this purchase for you. When ordering merchandise from BitchMart, you affirm that you are at least 18 years old and possess the legal authority to enter into a purchase agreement in accordance with these terms.

 

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